Service & Contact

Contact us

Do you have a question regarding the MVV? Or do you want to make a suggestion for improvement? Just get in touch. We are happy to receive any kind of feedback – and we’ll take care to provide good answers.

Contact us via phone

Service centres

Whether you want to find out more about the schooling tariff, customer information or the trip extension ticket: simply ask the MVV Service Centres. We will tell you which services you can get in which part of the city.

I would like ...

Lost property

Oh dear! Lost your keys? Forgot your umbrella or perhaps even your camera on a bus or train? Maybe someone handed it in – someone who handles lost & found items as responsibly as you do.

I found a handbag!

Luggage storage

You checked out of your hotel, and there is still time for a stroll through the city. Simply lock your luggage away. We’ll tell you where and how much it is going to cost.

Where’s the nearest locker?