Service centres at the Hauptbahnhof (central station)

Here you’ll find information on the service centres available at Munich Hauptbahnhof (central station): addresses, opening hours and services provided.

MVG Customer Service Centre at central station

Mezzanine of the S- and U-Bahn stations (exit to the U1/U2)

Opening hours

  • Monday – Friday: 8am - 8pm
  • Saturday: 9am - 4pm


  • Information and advice, MVV ticket sales
  • Information, advice and sale of MVV subscriptions
  • Issuance of customer passes sold at the schooling tariff
  • Paying a penalty fare and information about objecting to a ticket inspection that was carried out on a U-Bahn, tram, bus or MVV regional bus
  • Ticket reimbursement, ticket fare confirmation
  • Booklet of 10 tickets and monthly tickets for all Park&Ride facilities as well as Park&Ride annual tickets with same term as the IsarCardAbo
  • Application forms for customer passes
  • Plastic sleeves for the IsarCard, IsarCard9Uhr and IsarCard60


  • Phone: +49 800 344 22 66 00 (toll free)