Objecting to a ticket inspection on the U-Bahn (underground), trams, bus or MVV regional bus

MVG Customer Service Centre


Please contact any one of these two MVG Customer Service Centres if you have any personal queries about objecting to a ticket inspection or if you wish to pay the penalty fare directly.

Opening hours


  • Monday – Friday: 8 am – 8 pm
  • Saturday: 9 am - 4 pm


  • Monday - Friday : 8 am – 8 pm
  • Saturday: 9 am – 4 pm

How to get there

On the mezzanine level of the Hauptbahnhof S- and U-Bahn station (U-Bahn U1 and U2), or on the mezzanine level of the Marienplatz S- and U-Bahn station.

Paying at MVG ticket machines

You can also pay the €60 penalty fare at the MVG ticket machines with touch screen located in the U-Bahn (underground) stations.

Written queries

Please send any written queries to:

Bayerstr. 25
D-80335 Munich

Fax: +49 (0)89 / 21 91 32 98

Bank details

HypoVereinsbank München
Bank Sorting Code: 700 202 70
Account No.: 91600

IBAN: DE33 7002 0270 0000 0916 00