Due to an ongoing change of telecoms provider, we are currently only available to a limited extent.

We therefore ask you to refrain from making telephone calls or sending written enquiries today. We will be available as usual from Monday and ask for your patience until then.

Note for customers with an MVV-ID:
We are currently receiving reports that, for some customers, the activation link for registering the MVV-ID is being displayed as expired or invalid. In most cases, however, registration is successfully completed when you click on the confirmation link, meaning you can then log in to the MVV app using your MVV-ID. We are working to investigate the issue and identify the cause.

At present, we cannot rule out a link to the global Microsoft Office outage.

Live status at Microsoft

We ask for your understanding and apologise for any inconvenience caused.

Thank you very much for your patience.