Ticket machines faults

Who to turn to for help

A ticket machine is refusing to dispense tickets? You inserted money but did not get a ticket in return? Then please note whether the ticket machine belongs to the S-Bahn (suburban railway), U-Bahn (underground), bus or tram and contact the corresponding service centre.

Ticket machines in S-Bahn (suburban railway) stations

Deutsche Bahn AG
Call-Center
Phone: +49 (0)1801/ 23 59 59
(3.9 Cent/min calling on the T-Com landline)

Ticket machines in the U-Bahn (underground), inner city bus and tram

If a season ticket machine at the underground station is faulty, please contact:

Stadtwerke München GmbH
Münchner Verkehrsgesellschaft (MVG)
Phone: +49 (0)89/ 21 91 - 46 62
Fax: +49 (0)89/ 21 91 - 46 08

If any other ticket machines at underground/tram/bus stations are faulty, please contact:

Phone: +49 (0)89/ 21 91 - 35 35