EFA voice based service

Information on all MVV routes by phone

You can find out about any route you like, along with fare information, 24 hours a day, seven days a week.

This is how it works

• Call +49 (0)89 41 42 43 44.
• You steer the conversation by answering the questions.
• If you select “English” as the language, the information will be provided in English instead of German.
• Departure points and destinations can be transport stops, addresses or landmarks such as museums, tourist attractions, hospitals or official buildings.
• You will receive information about the most appropriate route, including the fare to be paid.
• You can make more than one enquiry during the same call.
• We can send you all the journey information via fax or text message on request.
• You can also speak to a customer service adviser Monday to Friday from 7am to 5pm.

By the way
If you are a wheelchair user or will be travelling with a buggy or heavy luggage, you can specifically request barrier-free routes. The EFA voice-activated service distinguishes between:

• Totally barrier-free: routes where the means of transport offer level access (i.e. no step to enter the carriage) and where stops are accessed via lifts
• Partially barrier-free: routes with low-floor vehicles, where stops are accessed via escalators, ramps or lifts