This accessibility statement applies to the website of Münchner Verkehrs- und Tarifverbund GmbH (MVV) published at www.mvv-muenchen.de.
1. Legal basis
The accessibility requirements for this website are set out in the Accessibility Enhancement Act (BFSG) and the Ordinance on the Accessibility Enhancement Act (BFSGV).
In the technical implementation and further development of the website, MVV adheres to the relevant technical standards, in particular the European standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1, Conformity Level AA.
2. Description of the service
The MVV website provides digital information and services for local public transport in the Greater Munich area. These include, in particular:
- Timetable and connection information
- Ticket and fare information
- Information on stops and mobility services
- Digital services relating to the purchase and use of tickets
- Information on services offered by MVV and its partners
3. Current status of compliance with requirements
This website is currently partially compliant with the requirements of the BFSG and the BFSGV.
This assessment is based on an internal review of the website. The assessment is based on the legal and technical requirements applicable at the time of the review.
Date of the last audit: 24 June 2026
Date of the last update to this statement: 24 June 2026
4. Non-accessible content
Despite ongoing improvements, not all content and functions are currently fully accessible.
Barriers currently identified include, in particular:
- Not all images and graphic content consistently have suitable alternative text.
- Labels and instructions are not fully programmable for all forms.
- The focus order is not consistently traceable in certain places.
- Keyboard focus is not sufficiently clear in some places.
- The accessible name does not always match the visible name for all control elements.
- Not all PDF documents provided are accessible.
- Some functions of the electronic timetable enquiry service rely on third-party software and are not yet fully accessible in all areas.
MVV is working continuously to identify existing barriers and remove them step by step.
5. Information on third-party content and technical dependencies
The website uses technical components and embedded third-party applications. These include, in particular, functions of the electronic timetable enquiry service.
Where third-party applications are used, MVV endeavours to ensure they are as accessible as possible. Nevertheless, temporary restrictions may occur in certain areas.
The website has been designed for use with the latest versions of common browsers. It is based in particular on the following technologies:
- HTML
- CSS
- JavaScript
6. Feedback and Contact
Any reports of existing barriers, issues with accessibility or questions regarding the implementation of accessibility can be sent to MVV.
Contact:
Customer
Services, Thierschstraße 2
, 80538 Munich
Email: kundendialog@mvv-muenchen.de
When providing feedback on digital accessibility, please specify the relevant page or function where possible.
7. Competent market surveillance authority
The body responsible for market surveillance under the Act to Strengthen Accessibility is the
State Market Surveillance Authority for the Accessibility of Products and Services (MLBF AöR)
Up-to-date information and contact details are available at:
www.mlbf-barrierefrei.de
8. Preparation of this statement
This statement was drawn up on 27 June 2025 and last updated on 24 June 2026.