Requirements
This accessibility statement applies to the website of Münchner Verkehrs- und Tarifverbund GmbH (MVV) published at www.mvv-muenchen.de.
As a company, we strive to make our websites and mobile applications accessible in accordance with the provisions of the Accessibility Enhancement Act (BFSG) and the Accessibility Enhancement Act Regulation (BFSGV) for the implementation of the European Accessibility Directive (Directive (EU) 2019/882 on accessibility requirements for products and services).
Status of compliance with the requirements
The accessibility requirements are set out in the Ordinance on the Accessibility Enhancement Act (BFSGV).
The specific accessibility requirements have been implemented in the Ordinance on the Accessibility Enhancement Act (BFSGV) in accordance with Section 14 BFSG in conjunction with Section 3(1) BFSG.
Information on services that meet accessibility requirements
The website of the Munich Transport and Tariff Association (MVV) offers a digital service for planning and using public transport in the Greater Munich area. It provides access to timetables, ticket information, real-time data, digital ticketing functions and various mobility services such as stop information and on-demand services. The integrated MVV ticket shop is a digital service for purchasing tickets for public transport in the Greater Munich area. Users can purchase and manage various ticket types – including single, day and season tickets – via the website or mobile apps.
Conformity status
The specific technical measures are based on WCAG 2.0 Level A.
Verification of compliance with the requirements is based on a self-assessment (the content was assessed by an internal employee or the content developer) and was carried out on 27 June 2025. The assessment was conducted in accordance with legal requirements and international standards (EN 301 549, WCAG 2.0 Level A).
The ‘Münchner Verkehrs- und Tarifverbund’ website has the following status in relation to the compliance level set out in WCAG 2.0 Level A: partially compliant: only parts of the content are compliant.
We provide services and information on our website in accordance with Section 2 of the Accessibility Enhancement Act (BFSG) and the Accessibility Enhancement Act Ordinance (BFSGV). We endeavour to make our websites and mobile applications accessible in accordance with the provisions of the Federal Disability Equality Act (BGG) and the Accessibility Enhancement Act implementing the European Accessibility Act (EAA). We have tested our website against the compliance criteria described below and optimised it for accessible use.
The content listed below is not fully accessible:
Our website is largely compliant with the requirements. There is only a small amount of content that makes it difficult for people with disabilities to access information or navigate the site.
The content listed below is not fully accessible:
- Images and graphic functions do not always have clear alternative text, and in some cases alternative text is missing
- The labels for not all form elements can be determined programmatically
- In some cases, the focus order is not clear and the keyboard focus is not clearly visible
- The accessible name does not correspond to the visible name for all control elements
- Not all PDF documents are accessible
- Electronic timetable information (third-party software)
We are constantly working to improve our website. Unfortunately, due to the sheer volume of material, we have not yet been able to make all content and services digitally accessible. We are committed to promptly removing any barriers identified for people with disabilities.
Technology dependency
The website’s accessibility has been tested using the following browsers: Chrome, Firefox, Safari, Opera, Edge
The website relies on the following technologies for accessible use: HTML, CSS, JavaScript
Further notes on technology dependency: Our electronic timetable information is operated by an external software partner using their software. This provider has been made aware of accessibility issues; however, we have limited influence over the timely implementation of these changes.
Feedback and contact details
If you would like to provide feedback on the accessibility of ‘Münchner Verkehrs- und Tarifverbund’, please contact our accessibility contact person by telephone, email or any other method provided.
We will do our best to respond to your feedback within 48 hours (on working days).
Name: Customer
Dialogue Address: Thierschstraße 2
Postcode / Town: 80538 Munich
Email: kundendialog@mvv-muenchen.de
Market Surveillance Authority
The competent market surveillance authority is:
State Market Surveillance Authority for the Accessibility of Products and Services (MLBF)
c/o Ministry of Labour, Social Affairs, Health and Equality of the State of Saxony-Anhalt
PO Box 39 11 55
39135 Magdeburg
Telephone: +49 391 567 4530
Email: MLBF@ms.sachsen-anhalt.de
Münchner Verkehrs- und Tarifverbund GmbH (MVV) is constantly working to improve its website.
We are endeavouring to promptly remove all barriers for people with disabilities identified in the audit report dated 27 June 2025.
This statement was created on 27 June 2025.