It's great to have you here!
MVV on social media
You can use the contact form to submit any questions, comments or concerns regarding the MVV. This service is aimed, amongst others, at passengers with queries about fares, timetables or local transport within the MVV area. Your enquiry will be forwarded to the relevant department and dealt with as part of the MVV customer dialogue.
Our netiquette for the MVV Community
Well connected. Treating each other fairly.
Welcome to MVV’s official social media channels.
Here we share the latest information, travel tips, news and insights from Munich and the surrounding region. More importantly, we want to engage with you. That’s why we welcome your comments, questions, ideas, praise and, of course, constructive criticism.
To ensure our dialogue works just as well as an integrated transport network, there are a few simple rules.
Travelling together
There’s room for different opinions and perspectives on our channels. What’s important to us is this:
- Stay respectful and fair.
- Accept other people’s views.
- Discuss matters objectively – even if you don’t see eye to eye.
- Try to stick to the topic of the post in question.
- Express criticism constructively.
- Remember: there’s a real person behind every profile.
In short: just as you’d like to find a comfortable seat on a bus, train or tram, that’s how we’d like you to interact with one another on our channels.
Please don’t go off-topic
The following content has no place on our channels:
- Insults, abuse or personal attacks
- Hate speech, discrimination or content that dehumanises others
- Threats of violence or incitement to violence
- Extremist content
- Spam, advertising or commercial self-promotion
- Deliberately false or misleading information
- Repeated provocations or deliberate disruption of discussions
- Illegal content of any kind
- Infringements of personal rights, copyright, trade mark rights or data protection rights
Personal data? Best not to share it publicly.
Please do not share any sensitive or personal data in comments or public posts.
This includes, for example:
- Telephone numbers
- Addresses
- Email addresses
- Customer details
- Contract or booking details
If you have a personal enquiry, please use the contact details provided on this page. We’ll be able to help you much better that way.
You can find further information on how we handle personal data in our privacy policy.
We’re here for you
Our social media team is available Monday to Friday from 9 am to 6 pm.
We aim to respond to questions, comments and messages as quickly as possible. Sometimes this takes a little time, or we need to check details internally. We therefore ask for your patience if you do not receive a reply straight away.
When we need to take action
To ensure our channels remain a pleasant place for everyone, we reserve the right to hide, conceal or delete posts or comments if they breach this netiquette or applicable law.
In the event of repeated or particularly serious breaches, users may also be temporarily or permanently banned from our channels.
Thank you for being part of this
Our social media channels thrive on interaction with you.
Thank you for joining in, taking part in the discussion and helping to ensure our community remains open, respectful and friendly.
After all, good mobility brings people together – online just as much as on the move.
