MVVswipe is a smartphone-based ticketing system within the MVV app. Journeys by bus and train within the MVV network are automatically detected and charged. There is no need to buy a ticket in advance.

How MVVswipe works:

• Before your journey: Swipe in the app to check in.
• After the journey: Once you have alighted, swipe to check out.
• Journey detection: The app automatically detects your starting point and destination using location data (e.g. GPS). The distance travelled by public transport is calculated.

Price calculation and billing:

• Automatic fare calculation: The fare is calculated in the background. Fare zones, journey duration and accompanying passengers are taken into account.
• Lowest daily fare: If you make several journeys in a day, the lowest daily fare under the MVV joint tariff applies automatically.
• Settlement at the end of the day: The amount is debited at the end of the day via the stored payment method (e.g. credit card or PayPal).

If you use MVVswipe, certain rules apply. These are set out in the Terms and Conditions.

The MVVswipe service is provided by MVV (Munich Transport and Tariff Association). MVV works in partnership with the bus company Josef Ettenhuber GmbH.

The T&Cs for MVVswipe supplement the standard rules for travelling by bus and train within the MVV area. These include:

• the Conditions of Carriage (i.e. the rules for travelling),
• the fare regulations (i.e. how prices are calculated),
• and the fares (i.e. what you pay for your journey).

These rules always apply in their current version.

MVVswipe makes travelling by bus and train easier:

• You no longer need to worry about which ticket you need – whether it’s a short-distance ticket, a single journey or a day ticket.
• You don’t need to know anything about fare zones – the app automatically detects where you’re travelling.
• At the end of the day, the app calculates the cheapest price for all your journeys.
• You no longer need a paper ticket – your ticket is digital and right there in the app.
• You just need to swipe once to start your journey – and again when you get off.

This makes MVVswipe particularly handy for anyone travelling on the spur of the moment or who doesn’t want to bother with fares.

If you have any questions about using MVVswipe, the best way to contact Customer Services is by email:
kundendialog-swipe@mvv-muenchen.de

Alternatively, you can get in touch:

• via the feedback form in the MVV app
• via the web contact form in the “MVVswipe” category

To ensure your enquiry is dealt with quickly, please describe the issue as precisely as possible. It is helpful to provide:

• registered email address
• Date and time of the journey
• Number and type of passengers
• Route of the journey

If available, a screenshot can also be attached. This helps to clarify the matter.

When you travel with MVVswipe, you don’t have to worry about getting the right ticket. The app automatically calculates how much you need to pay – always finding the cheapest fare for you and your fellow passengers.

Here’s how it works:

• You check in when you set off (swipe your finger across the screen).
• You check out when you arrive (swipe again).
• The app records:
  • How far you’ve travelled (fare zones),
  • How long you were on the move,
  • Who was travelling with you (adults, teenagers, children).
• It then calculates the fare – based on age and distance.

Examples:

• Person A (aged 56) travels from Marienplatz to Munich-Pasing.
  → Zone M → Price: €3.56
• Person B (aged 19) travels the same route.
  → Zone M + under-21 discount → Price: €1.96
• Person C (aged 30) travels with Person D (aged 19) and Child E (aged 9) from the main station to Munich Airport.
  → Route: Zone M to Zone 5
  → Prices:
  • Person C: €12.46
  • Person D (under 21): €6.86
  • Child E: €1.78
    → Total: €21.10

Strip ticket prices

Multiple journeys in a day?

If you travel several times a day, the app will calculate at the end whether a day ticket is worth it. You’ll then pay no more than the day ticket price – even if you’ve made lots of single journeys.

Examples:

• Person A travels the same route in the morning and afternoon → 2 × €3.56 = €7.12
• Person B travels three times in Zone M → 3 × €3.56 = €10.68
  → The app recognises this and charges only €9.70 (Zone M day ticket)

With the day ticket, you can continue travelling until 6 am the next day – without paying extra.

The prices quoted are subject to change. If you are unsure, the current official MVV prices apply.

Yes, there is a maximum fare. This means:

• You’ll never pay more than the price of a day ticket for the zones you’ve used in a single day.
• If you make several journeys and the total cost would be more than a day ticket, you’ll automatically be charged the day ticket price.

Day ticket prices

Examples:

• Person A travels twice a day in Zone M.
  → Each journey costs €3.56, so €7.12 in total.
  → That is less than a day ticket, so Person A pays for the single journeys.
• Person B travels to Zone M three times a day.
  → Each journey would cost €3.56, totalling €10.68.
  → This is more than a day ticket (€9.70).
  → Person B pays only for the day ticket and can continue travelling until 6 am the next morning – without paying extra.

What counts as a journey on a calendar day?

• Any journey that begins and ends on the same day.
• Even the last journey that starts on the day and ends after midnight still counts as part of the previous day – if this results in a lower maximum fare.
• Journeys between 00:00 and 06:00 count towards the previous day if this is cheaper.
• A journey may last a maximum of 5 hours. After that, you are automatically checked out.

What affects the maximum price?

• The zones you drive through.
• The number of passengers.

💡 Note: Prices are subject to change. In case of doubt, the official MVV fare applies.

You won’t receive any discounts with MVVswipe.
The fare is calculated automatically – but there are no additional discounts or special rates.

To use MVVswipe, you must first register. To do this, you will need an MVV ID. The MVV ID is your personal account for the MVV app.

Step-by-step guide

1. Create an MVV ID

• Open the MVV app.
• Go to the main menu (top left, three lines).
• Select “Profile and login details”.
• Tap “Register” under MVV ID.
• Enter your email address, a password and other details.
• You’ll receive a confirmation email – click on the link inside.
• Done! Your MVV-ID is now active.

If you already have an MVV-ID, you can skip this step.

2. Log in to MVVswipe

• Open MVVswipe in the app (via the menu or at the bottom of the screen).
• Click on “Go to CheckIn page”.
• Enter your email address and password.

3. Complete the registration

To use MVVswipe, you still need to do a few things:

• Accept the Terms and Conditions and Privacy Policy.
• Add your personal details (e.g. address).
• Select a payment method:
  • SEPA direct debit (via Verimi),
  • Credit card,
  • or PayPal.

Depending on your bank, additional confirmation may be required. Payment is processed via Logpay.

Once everything is set up, you can start using MVVswipe straight away. Just swipe – and off you go!

No, unfortunately that’s not possible.
To use MVVswipe, you need your own account – it’s called an MVV-ID.

With the MVV-ID, you can:

• use MVVswipe,
• use other services in the MVV app (e.g. on-demand buses),
• and book the BergBus.

If you don’t have an MVV-ID yet, you’ll need to register.

With MVVswipe, you don’t need to select a ticket in advance. You simply start your journey by swiping on your smartphone. This is called ‘check-in’. At the end of your journey, you swipe again – this is ‘check-out’.

Before your first journey:

1. Register
   You need an MVV ID. You can get this in the MVV app under “Profile and login details”. There, enter your email address, a password and your payment details (e.g. PayPal or credit card).
2. Enable
   location sharing The app needs to know where you are – otherwise MVVswipe won’t work properly.
3. Allow
   notifications This way, the app can remind you, for example, if you’ve forgotten to check out.

Before your journey:

• Open the MVV app.
• Check that the correct stop has been detected (preferably outdoors).
• Swipe your finger from left to right → this is your check-in.
• Now you’re ready to go. Your ticket is stored digitally in the app.
• If you’re asked to show your ticket, open “MVVswipe” → “Manage”.

⚠️ Important: If you only check in once the bus or train is moving, this may be considered an attempt at fraud.

After your journey:

• Swipe your finger from right to left → that’s your check-out.
• The app recognises where you got off.
• The fare is calculated automatically and deducted from your payment method.

If you are unable to check in (e.g. due to a technical problem) or forget to check in, the following applies:

• You do not have a valid ticket.
• You will then need to buy a standard ticket – for example:
  • via the MVV app (HandyTicket),
  • or from a ticket machine.

You are not allowed to travel without checking in. Otherwise, you may face problems – for example, a fine if you are checked.

• If you accidentally tap in and then tap out straight away, you won’t usually be charged for a ticket – as long as you stay at the same stop and the whole process only takes a few seconds.
• A journey costing €0 may then appear on your statement.

If money has been deducted from your account anyway, you can report this:

• Within 14 days of the journey.
• Via the contact options in the app or the contact form.
• Select the “MVVswipe” category there.

What happens if I’ve accidentally checked out – but want to continue my journey?

• Then you no longer have a valid ticket.
• You must check in again immediately.
• Or you can buy another ticket – e.g. via the app or at a ticket machine.

• If you need to change trains, you don’t need to check in or out again. You simply remain checked in.
• If you take a break and continue your journey later, certain rules apply:
  • Your journey may not exceed 5 hours.
  • If you do not check out yourself, you will be automatically checked out after 5 hours.

When does your ticket start and end?

• Your ticket is valid from the moment you check in, before you board the bus, tram, S-Bahn or Underground.
• It ends when you check out and leave the last vehicle or station.

Return journeys are not permitted

• You are not allowed to use the same ticket for the return journey.
• For example, if you travel from Marienplatz to Pasing and then back again later, this counts as two journeys.
• The app will then charge you for two single tickets.

If you’ve been travelling with MVVswipe, you’ll need to check out again after your journey. This is important so that the app knows where you got off and how much you need to pay.

Here’s how CheckOut works:

1. After getting off the bus, train or underground, open the MVV app.
2. Swipe your finger from right to left – that’s your CheckOut.
3. The app will show you that the CheckOut was successful.
4. The app records your location and calculates the fare for your journey.
5. The amount is automatically debited from your stored payment method (e.g. PayPal or credit card).

What happens if you forget to check out?

• The app can automatically remind you if you forget to check out.
• To do this, you need to allow the app to send notifications (in your smartphone’s settings).

• If you realise you’ve forgotten to check out, you can simply do so later – as usual in the app.
• The app detects when you’ve continued on foot and won’t charge you for that part of the journey.

What should I do if I’ve been charged incorrectly?

• If money has been deducted even though you didn’t travel:
  • Please report this within 14 days.
  • Use the contact function in the app or the contact form.
  • Select the “MVVswipe” category there.

• Sometimes CheckOut doesn't work, even if you have a signal.
• This is often because there is no GPS signal available – for example, in underground stations.
• In this case:
  • Go outside, i.e. to the surface.
  • Leave the area where you need a ticket (e.g. the platform).
  • Try checking out again there.

If you still can’t check out:

• Report the problem via the contact function in the app or the contact form.
• Select the “MVVswipe” category there.

• If you’ve allowed the MVV app to send you notifications, you’ll receive a reminder if you’ve forgotten to check out.
• The app detects when you’ve got off and are continuing on foot.
• After 5 minutes, you’ll receive a message: “You’ve forgotten to check out.”
• If you still haven’t checked out, the app will remind you again.

Don’t worry if you forget to check out

• The app detects whether you are no longer on the bus or train.
• If you’re no longer travelling, no money will be deducted – even if you’ve forgotten to check out.
• If you’ve been checked in for more than 5 hours, you’ll be automatically checked out.

What to do if you’ve been charged incorrectly?

• If money has been deducted even though you didn’t travel:
  • Report this within 14 days.
  • Use the contact function in the app or the contact form.
  • Select the “MVVswipe” category there.

Yes, you can! You can add additional passengers in the MVV app.

How many people can I take with me?

• Up to 4 adults (young people under 21 also count as adults).
• Up to 8 children (aged between 6 and 14).
• Or a mix of adults and children:
  • 2 children count as 1 adult.
  • Example: You can take 2 adults and 4 children, or 1 adult and 6 children.

What do you need to bear in mind?

• You must be travelling yourself if you’re taking others with you.
• You must add your passengers in the app before checking in.
• You cannot add people later once you have already checked in.
• Passengers must stay with you for the entire journey – i.e. on the same bus, train or underground.

With MVVswipe, you can travel on almost all public transport within the MVV area. This includes:

• Buses
• Trams
• Underground trains
• Commuter trains
• Regional trains

Where does MVVswipe not work?

There are a few exceptions. MVVswipe does not work on:

• On-demand buses and services such as FLEX or RufTaxi
• The Bergbus
• Long-distance trains such as ICE, IC or EC – even if they operate within the MVV area
• The Lufthansa Expressbus between the main station and the airport

The app detects when you leave the MVV network area. Your digital ticket is only valid within the MVV network area. As soon as you leave this area, the ticket is no longer valid.

You should therefore buy a ticket for the section outside the MVV network before your journey – for example, from Deutsche Bahn (DB). You can do this either from the last stop in the MVV network or for the entire journey.

1. View
   your ticket Open the MVV app and select “MVVswipe” → “Manage”. Your electronic ticket will be displayed there. Show this ticket to the ticket inspector.
2. Check
   in before your journey Your ticket is only valid if you have checked in correctly before starting your journey.
3. You are responsible
   You are personally responsible for proving that you have a valid ticket.
   If you cannot show your ticket – e.g. due to a faulty display or technical problems – this is considered travelling without a valid ticket.
4. Avoid
   misuse Check-in must be completed before boarding or before passing through the platform barrier.
   Checking in after boarding counts as travelling without a valid ticket.
5. No screenshots
   Ticket inspectors can tell whether you are showing a genuine, active ticket or just a screenshot. Only the genuine ticket counts.

• No, the app doesn’t need to stay open all the time.
  You can close it after checking in – your check-in will still remain active.
• The only important thing is that
  the MVV app must be running in the background, and the setting “Always allow access to location data” must be enabled.
• You can use other apps as normal.

• Yes, you can bring other people with you.
  You can bring up to 4 adults or 8 children, or a combination of both.

• Combination of adults and children:
  Two children count as one adult.
  Example: You can take 2 adults and 4 children with you.

  Important:
  The main passenger must be at least 18 years old.
  Children and young people are not permitted to check in on their own, but may only travel as passengers.

  Obligation to accompany:
  Passengers must remain with the registered main user throughout the journey – i.e. on the bus, tram, regional train or in the designated areas of the S-Bahn and Underground.

• No, that’s not possible.
  E-tickets are valid immediately once you’ve checked in via the MVV app.
• You cannot buy tickets for a later date.
  So make sure you plan your journey so that you check in in good time before setting off.

No, this isn’t possible with MVVswipe.
You can’t save or use an existing season ticket in MVVswipe.

However: The MVV app offers other features, such as the ticket shop, where you can buy a Deutschlandticket.

Yes. From February 2026, MVVswipe can also be used in the MVV app and the MVGo app for journeys on the on-demand services FLEX and FLEXlinie (call-a-taxi).

Important information regarding use:

• Bluetooth is required: MVVswipe must have access to the smartphone’s Bluetooth function.
• Beacons in the vehicle: Bluetooth transmitters (beacons) are installed in the vehicles of the FLEX on-demand transport service. These are necessary for tracking the journey, as FLEX has no fixed timetable and no fixed stops.
• Data protection: The Bluetooth signals are used exclusively for tracking the journey. No other data exchange or connection takes place.
• Ownership of the devices: The beacons used are the property of MVV GmbH.
• Mandatory requirement: Bluetooth access is essential in order to use MVVswipe on the FLEX on-demand transport service.

• In the MVV app, open the “MVVswipe” section → “Manage”.
• There you will find:
  • an overview of your journeys,
  • the corresponding tickets,
  • as well as your current and previous daily fare.
• The number of passengers per journey is also displayed.

• You can pay by PayPal, credit card or SEPA direct debit.
• MVV is working on offering even more payment options in the future.

What do you need to bear in mind?

• Before your first journey, you must register and set up a payment method.
• For SEPA direct debit:
  You must verify your identity once using the “Verimi” procedure via your online banking. This is a security measure to prevent fraud. Please have your online banking login details to hand. You will be prompted to enter these in a secure LogPay window.
• You cannot use SEPA Direct Debit without successful identification.
  In this case, please select credit card or PayPal.

Help & Contact

• If you have any questions about verification or encounter any problems, please contact:
  LogPay Financial Services GmbH
  Telephone: 06196 8012 702
  Email: mobility@logpay.de

• Open the MVV app.
• In the main menu, go to ‘Profile and login details’ (MVV ID).
• There you can easily update or change your payment method.

• There may be various reasons why your payment method was declined.
• Please contact Customer Support via the contact form and select the “MVVswipe” category.

Our team will be happy to help and will look into your enquiry.

• All journeys made in a single day are billed together.
  No matter how often you use MVVswipe during the day, there is only one collective bill per day.

• Charges apply only after 6 am:
  Day tickets are always valid until 6 am the following morning. Charges are applied only after that time.

  Example:

  If, for example, you travel in the morning, afternoon and at night (e.g. at 1 am) using MVVswipe, this all counts as one day.
  If the total cost of the individual journeys would be more expensive than a day ticket, you only pay the day ticket price.

• When will the payment be debited?
  The payment will be debited from your payment method within three working days of settlement.

The prices quoted are subject to change. If you are unsure, the current official MVV prices apply.

Don’t worry – the €10 is just a reservation and not a final charge.

When you check in for the first time that day, the MVVswipe system (via the payment service provider LogPay) reserves a flat fee of €10 on your payment method. This is a security measure.

The next morning at 06:15, the system checks how much you have actually travelled:

• If you have travelled for less than €10, the remaining amount will be automatically refunded to you.
• If you have travelled for more than €10, the remaining amount will be debited additionally.

Example:

You travel for €6 → You get €4 back.
You travel for €12 → An additional €2 is debited.

The refund is processed automatically – depending on your payment method, this may take a few days.

The MVVswipe system tracks all your journeys in a single day – even if you’re travelling with others. This means that several single journeys may be combined into a day ticket or even a group day ticket.

This means:
The price shown may differ from the sum of the individual journeys – because the combination has resulted in a cheaper ticket.

Example:

You travel three times a day → The system recognises that a day ticket would be cheaper → You are charged the day ticket price.

If you still think something is wrong, e.g. the route or price is incorrect, please contact us directly:

• Via the contact options in the app
• Or via the contact form in the “MVVswipe” category

We will look into your case and get back to you.

You will automatically receive a receipt by email. It will include:

• An overview of all journeys from the previous day
• The respective fares

The email will be sent the day after your journey – usually early in the morning.

You can also view your journeys directly in the MVV app:

• Open the app
• Go to the MVVswipe section
• Select the ‘Manage’ tab

There you’ll find all your past journeys and can view them again if needed.

Tip:
If you need the receipt for tax purposes, make sure it includes all relevant details such as the date, route and amount. If the email doesn’t arrive, check your spam folder or contact customer service via the app.

If you think you’ve been charged the wrong price – for example, due to a technical error or a system glitch – you can report this within 14 days of your journey.

Please note:
The final price of your journey is not confirmed until 6.00 am the following morning. Only then can you check with certainty whether everything has been charged correctly.

How to submit a complaint:

• Directly via the MVV app in the MVVswipe section
• Or via the contact form on the website → ‘MVVswipe’ category

Tip:
Describe the issue as accurately as possible (e.g. incorrect route, overcharged fare, technical problems). This will help customer service assist you more quickly.

• The MVV app works on smartphones running the iOS (Apple) and Android (e.g. Samsung, Google, Huawei) operating systems.

Please note:

• The app is not available for other systems such as Windows or older mobile phones.
• You can find the app in the Apple App Store or the Google Play Store – simply search for “MVV app”.

If the MVV app isn't working, there could be a number of reasons for this:

• Your smartphone may not meet the technical requirements.
• You have been blocked from using the app.
• There is an update that you haven’t installed yet.

Here’s what to do:

1. Restart
   the app → You can do this whilst travelling.
2. Restart
   your phone → If the app still isn’t working.
3. Reinstall
   the app → If restarting doesn’t help.
   → Please note: If you’re currently on the move, contact customer service via the contact form in the ‘MVVswipe’ category.
4. Buy a ticket via other channels (MVVswipe not available)
   → e.g. in the MVV app’s ticket shop, at a ticket machine, from the bus driver or at a ticket office.

Important for ticket inspections:
You must be able to show the barcode of your ticket on your mobile phone.
Screenshots or other documents are not considered valid tickets.

Please note:
You are personally responsible for ensuring that your mobile phone is working and that the barcode can be displayed.
If you are unable to show a valid ticket (e.g. due to a flat battery or an app error), this will be treated as travelling without a ticket.

Yes, you need a working internet connection to use some of the features of the MVV app.

An internet connection is required for:

• Check-in: Your ticket can only be issued and transferred if you have an internet connection.
• Check-out: Your mobile phone must also be online for this.
• Changing your details: e.g. payment method or personal details.

An internet connection is not required for:

• The journey itself: Once you have checked in, you can continue your journey without an internet connection.
• The ticket remains valid – even during a ticket inspection.

Important:
If you activate flight mode, the system will detect this.
→ You will then be unable to check out.
→ This may be considered misuse.

Tip:
Make sure your mobile phone is not in flight mode during the journey and has enough battery power. This will help you avoid problems at check-out or during checks.

The MVV app is data-efficient:

• Data usage:
  A journey of around one hour uses approximately 500 KB.
  → Shorter journeys use less, longer ones slightly more.
• Battery consumption:
  Average power consumption is 3–4% per hour.

Tip:
Usage may increase slightly if, for example, you use the map view or leave your screen on continuously. You can save battery life by, for example, reducing the screen brightness or disabling GPS when it is not needed.

The MVV app uses your location data (GPS) and your smartphone’s motion sensors – but only if you have given your consent.

When is the data collected?

• Data collection begins after you have checked in.
• It ends after you check out.

What is the data used for?

• To identify your starting point, stops, destination and route.
• So that your ticket can be calculated correctly and displayed during checks.

Important:
If you disable the GPS function during your journey:

• The journey will be automatically ended (check-out).
• Your travel authorisation will expire – you will then no longer have a valid ticket.

Tip:
Keep GPS enabled during your journey so that your ticket remains valid and you don’t encounter any issues during checks.

To ensure that your journey is correctly recorded and billed via the MVV app, your mobile phone must be able to determine your location very accurately.

Why is this important?

• There are many stops in the MVV area that are very close to one another.
• Only with high location accuracy can the app recognise exactly where you get on and off.

What does “high accuracy” mean?

• Your mobile phone uses GPS, Wi-Fi and mobile data simultaneously to determine your location as accurately as possible.
• You can enable this in your smartphone’s settings:
  • Android: Settings → Location → Mode → “High Accuracy”
  • iPhone: Settings → Privacy → Location Services → MVV App → Enable “While using the app”

What happens with low accuracy?

• The app won’t recognise your location correctly.
• Your journey may be charged incorrectly or the ticket may become invalid.

Tip:
Keep GPS and mobile data switched on during your journey and avoid using flight mode.

• Changing mobile network providers:
  You don’t need to do anything. The app will continue to work as normal.
• Changing your mobile number:
  Update your new number in the MVV app settings.
• Changing your smartphone:
  Download the MVV app to your new phone from the App Store. Log in using your existing login details.

Tip:
If you have any problems logging in or if any details are missing, please contact customer service.

Yes, you can change your name or date of birth yourself in the MVV app at any time.

Here’s how:

1. Open the MVV app.
2. Go to the main menu and select “Profile and login details” (MVV ID).
3. There you can view your current details and change them if necessary.

Tip:
If you have any problems making changes or are unable to edit a field, please contact customer service.

You can easily delete your MVVswipe account and your personal details yourself:

Here’s how to do it in the app:

1. Open the MVV app.
2. Go to the main menu (three lines in the top left corner).
3. Select “Profile and login details”.
4. Go to “Change login details”.
5. In the “Delete account” tab, enter your password and confirm the deletion.

If that doesn’t work:
Send an email requesting deletion to datenloeschung@mvv-muenchen.de.

Important:

• The deletion only applies to your user account.
• For legal reasons, billing details (including name and address) must be stored for up to 10 years.

Note:
Once deleted, you will no longer have access to the app or your saved tickets.
If you have any questions, our customer service team will be happy to help.

When you use MVVswipe, your personal data is processed and protected in accordance with the applicable data protection laws.

What information is stored?

• Name, date of birth, address, email address, mobile number (if applicable)
• Payment details (e.g. credit card, SEPA, PayPal)
• Location data (GPS) for fare calculation and ticket validation

Where is the data stored?

• The data is stored in secure data centres in Germany.

How long is the data stored?

• Personal data is only stored for as long as is necessary for use and billing, or where statutory retention periods apply.
• For legal reasons, billing data must be stored for up to 10 years.

No, the MVV app does not create movement profiles of you.

This is how your location data is used:

• To ensure the fare is calculated correctly, location services (GPS) must be enabled on your mobile phone.
• You must check in and out at the start and end stops.
• Your journey data is stored separately from other data.
• This journey data is only linked to your personal data for billing and contractual purposes.

Important:
Your movements are not tracked continuously and no movement profile is created for you.