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Lorem ipsum dolor sit amet consectetur. Ultricies ultrices eget mi non. Ornare ut mauris mauris interdum. Lectus nec ultricies sit ultrices blandit augue tempor leo sodales. Eu et faucibus.

Lorem ipsum dolor sit amet consectetur. Ultricies ultrices eget mi non. Ornare ut mauris mauris interdum. Lectus nec ultricies sit ultrices blandit augue tempor leo sodales. Eu et faucibus.

Lorem ipsum dolor sit amet consectetur. Ultricies ultrices eget mi non. Ornare ut mauris mauris interdum. Lectus nec ultricies sit ultrices blandit augue tempor leo sodales. Eu et faucibus.

Lorem ipsum dolor sit amet consectetur. Ultricies ultrices eget mi non. Ornare ut mauris mauris interdum. Lectus nec ultricies sit ultrices blandit augue tempor leo sodales. Eu et faucibus.

Lorem ipsum dolor sit amet consectetur. Ultricies ultrices eget mi non. Ornare ut mauris mauris interdum. Lectus nec ultricies sit ultrices blandit augue tempor leo sodales. Eu et faucibus.

Lorem ipsum dolor sit amet consectetur. Ultricies ultrices eget mi non. Ornare ut mauris mauris interdum. Lectus nec ultricies sit ultrices blandit augue tempor leo sodales. Eu et faucibus.

Lorem ipsum dolor sit amet consectetur. Ultricies ultrices eget mi non. Ornare ut mauris mauris interdum. Lectus nec ultricies sit ultrices blandit augue tempor leo sodales. Eu et faucibus.

Lorem ipsum dolor sit amet consectetur. Ultricies ultrices eget mi non. Ornare ut mauris mauris interdum. Lectus nec ultricies sit ultrices blandit augue tempor leo sodales. Eu et faucibus.

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• If you need to change flights, you don't need to check in or out again. You simply remain checked in.
• If you take a break and continue your journey later, certain rules apply:
  • Your journey may take a maximum of 5 hours.
  • If you do not check out yourself, you will be automatically checked out after 5 hours.

When does your ticket start and end?

• Your ticket is valid from the moment you check in before boarding the bus, tram, S-Bahn or U-Bahn.
• It ends when you check out and leave the last vehicle or the station.

Return journeys are not permitted

• You may not return with the same ticket.
• For example, if you travel from Marienplatz to Pasing and then back again, this counts as two journeys.
• The app will then charge you for two single tickets.

If you were travelling with MVVswipe, you must check out again after your journey. This is important so that the app knows where you got off and how much you have to pay.

This is how CheckOut works:

1. After getting off the bus, train or underground, open the MVV app.
2. Swipe your finger from right to left - that's your CheckOut.
3. The app shows you that the CheckOut was successful.
4. The app remembers your location and calculates the price of your journey.
5. The amount is automatically debited from your stored payment method (e.g. PayPal or credit card).

What happens if you forget to CheckOut?

• The app can automatically remind you if you forget to check out.
• To do this, you must allow the app to send notifications (in your smartphone settings).

• If you realise that you have forgotten to check out, you can simply do it later - as usual in the app.
• The app recognises when you have walked on and does not charge a fare.

What to do if you have been charged incorrectly?

• If you have still been charged even though you didn't travel:
  • Report it within 14 days.
  • Use the contact function in the app or the contact form.
  • Select the "MVVswipe" category there.

• Sometimes the CheckOut does not work, even if you have reception.
• This is often because there is no GPS signal available - for example in underground stations (underground railway).
• In this case:
  • Go outside, i.e. to the surface.
  • Leave the area where you need a ticket (e.g. platform).
  • Try to check out there again.

If the check-out still does not work:

• Report the problem using the contact function in the app or the contact form.
• Select the "MVVswipe" category there.

• If you have allowed the MVV app to send you notifications, you will receive a reminder if you forget to check out.
• The app notices when you have got off and continue on foot.
• After 5 minutes you will receive a message: "You forgot to check out."
• If you still haven't checked out, the app will remind you again.

Don't worry if you forget to check out

• The app recognises whether you are no longer on the bus or train.
• If you are no longer travelling, no money will be deducted - even if you have forgotten to check out.
• If you have been checked in for more than 5 hours, you will be checked out automatically.

What to do if you have been charged incorrectly?

• If money has been deducted even though you didn't travel:
  • Report this within 14 days.
  • Use the contact function in the app or the contact form.
  • Select the "MVVswipe" category there.

Yes, that's possible! You can enter additional passengers in the MVV app.

How many people can I take with me?

• Up to 4 adults (young people under 21 also count as adults).
• Up to 8 children (between 6 and 14 years).
• Or a mixture of adults and children:
  • 2 children count as 1 adult.
  • Example: You can take 2 adults and 4 children or 1 adult and 6 children.

What do you need to consider?

• You must be travelling yourself if you are taking others with you.
• You must enter the passengers in the app before checking in.
• You cannot add people later if you have already checked in.
• The passengers must stay with you for the entire journey - i.e. on the same bus, train or underground.

With MVVswipe you can travel on almost all public transport in the MVV area. This includes

• Buses
• Trams (trams)
• underground trains
• suburban trains
• Regional trains

Where does MVVswipe not work?

There are a few exceptions. MVVswipe does not work for:

• On-demand buses and on-demand services such as FLEX or RufTaxi
• The mountain bus
• Long-distance trains such as ICE, IC or EC - even if they run in the MVV area
• The Lufthansa express bus between the main railway station and the airport

The app recognises when you leave the MVV network area. Your digital ticket is only valid in the MVV network area. As soon as you leave the area, the ticket is no longer valid.

Therefore, before travelling, buy a ticket for the section outside the MVV - for example from Deutsche Bahn (DB). You can do this either from the last stop in the MVV or for the entire route.

1. Show ticket
   Open the MVV app and select "MVVswipe" → "Manage". Your electronic ticket is displayed there. Show this ticket to the ticket inspector.
2. Check in before the journey
   Your ticket is only valid if you have checked in correctly before starting your journey.
3. You bear the responsibility
   You are responsible for providing proof of your valid ticket.
   If you are unable to show your ticket - e.g. due to a faulty display or technical problems - you will be deemed to have travelled without a valid ticket.
4. Avoid misuse
   Check-in must be completed before boarding or before passing through the platform barrier.
   Checking in after boarding counts as travelling without a valid ticket.
5. No screenshot
   The ticket inspector recognises whether you are showing a real, active ticket or just a screenshot. Only the real ticket counts.

• No, the app does not have to be open permanently.
  You can close it after check-in - the check-in will still remain active.
• The only important thing is:
  The MVV app must be running in the background and the setting "Always allow access to location data" must be activated.
• You can use other apps as usual.

• Yes, you can take other people with you.
  You can take up to 4 adults or 8 children or a combination of both.

• Combination of adults and children:
  Two children count as one adult.
  Example: You can take 2 adults and 4 children with you.

  Important:
  The main driver must be at least 18 years old.
  Children and young people may not check in alone, but only as passengers.

  Compulsory accompaniment:
  The accompanying passengers must remain with the registered main user for the entire journey - i.e. on the bus, tram, regional train or in the designated areas of the S-Bahn and U-Bahn.

• No, this is not possible.
  Electronic tickets are valid as soon as you have completed the check-in in the MVV app.
• You cannot buy tickets for a later date.
  So plan your journey so that you check in in good time before you set off.

No, this is not possible with MVVswipe.
You cannot save or use an existing season ticket in MVVswipe.

But: There are other functions in the MVV app, e.g. the ticket shop, which you can use to buy a Deutschlandticket.

Lorem ipsum dolor sit amet consectetur. Ultricies ultrices eget mi non. Ornare ut mauris mauris interdum. Lectus nec ultricies sit ultrices blandit augue tempor leo sodales. Eu et faucibus.

Lorem ipsum dolor sit amet consectetur. Ultricies ultrices eget mi non. Ornare ut mauris mauris interdum. Lectus nec ultricies sit ultrices blandit augue tempor leo sodales. Eu et faucibus.

Lorem ipsum dolor sit amet consectetur. Ultricies ultrices eget mi non. Ornare ut mauris mauris interdum. Lectus nec ultricies sit ultrices blandit augue tempor leo sodales. Eu et faucibus.

• There may be various reasons why your payment method was rejected.
• Please contact the customer dialogue via the contact form and select the category "MVVswipe".

Our team will help you and check your request.

• All journeys for a day are billed together.
  No matter how often you travel with MVVswipe during the day - there is only one collective bill per day.

• Billing only after 6 am:
  Day passes are always valid until 6 a.m. the next morning. Only after this time will you be charged.

  Example:

  If you travel with MVVswipe in the morning, afternoon and at night (e.g. at 1 a.m.), it all counts as one day.
  If the sum of the individual journeys would be more expensive than a day pass, you only pay the day pass price.

• When will I be debited?
  Your means of payment will be debited within three working days of the invoice being issued.

The prices quoted are subject to change. If you are unsure, the current official MVV prices apply.

Don't worry - the €10 is only a reservation and not a final debit.

When you check in for the first time on the day, the MVVswipe system (via the payment service provider LogPay) reserves a lump sum of €10 on your payment method. This is a security measure.

The next morning at 06:15, the system checks how much you have actually travelled:

• If you have driven less than €10, you will automatically be refunded the remaining amount.
• If you have travelled more than €10, the missing amount will also be debited.

Example:

You travelled for €6 → You get €4 back.
You travelled for €12 → An additional €2 will be deducted.

The refund will be made automatically - depending on the payment method, this may take a few days.

The MVVswipe system checks all journeys made in a day - even if you are travelling with others. This means that several individual journeys may be combined to form a day pass or even a group day pass.

This means that
The displayed price may differ from the sum of the individual journeys - because you have "achieved" a cheaper ticket by combining them.

Example:

You travel three times a day → The system recognises that a day pass would be cheaper → You are charged the day pass price.

If you still think something is wrong, e.g. the route or the price is incorrect, please contact us directly:

• Via the contact options in the app
• Or via the contact form in the "MVVswipe" category

We will check your case and get back to you.

You will automatically receive a receipt by e-mail. This contains

• An overview of all journeys from the previous day
• The respective fares

The e-mail is sent the next day after your journey - usually early in the morning.

You can also view your journeys directly in the MVV app:

• Open the app
• Go to the MVVswipe area
• Select the "Manage" tab

There you will find all your past journeys and can call them up again if necessary.

Tip:
If you need the receipt for tax purposes, make sure that all relevant details such as date, route and amount are included. If the email doesn't arrive, check your spam folder or contact customer service via the app.

If you think you have been charged an incorrect price - for example due to a technical error or fault - you can report this within 14 days of the journey.

Please note:
The final price of your journey will not be known until 06:00 the next morning. Only then can you check whether everything has been billed correctly.

How to report a complaint:

• Directly via the MVV app in the MVVswipe section
• Or via the contact form on the website → "MVVswipe" category

Tip:
Describe the error as precisely as possible (e.g. wrong route, price too high, technical problems). This will enable customer service to help you more quickly.

Lorem ipsum dolor sit amet consectetur. Ultricies ultrices eget mi non. Ornare ut mauris mauris interdum. Lectus nec ultricies sit ultrices blandit augue tempor leo sodales. Eu et faucibus.

Lorem ipsum dolor sit amet consectetur. Ultricies ultrices eget mi non. Ornare ut mauris mauris interdum. Lectus nec ultricies sit ultrices blandit augue tempor leo sodales. Eu et faucibus.

Yes, you need a working internet connection for some functions of the MVV app.

Internet is required for:

• Check-In: Your ticket can only be created and transferred with internet.
• Check-Out: Your mobile phone must also be online here.
• Changing your data: e.g. means of payment or personal details.

Internet is not necessary for:

• The journey itself: If you have already checked in, you can continue your journey without the internet.
• The ticket remains valid - even if you are checked in.

Important:
If you activate flight mode, the system will recognise this.
→ You will then not be able to check out.
→ This can be considered misuse.

Tip:
Make sure that your mobile phone is not in flight mode while driving and has enough battery. This will help you avoid problems at check-out or during checks.

The MVV app is economical in its consumption:

• Data consumption:
  A journey of around one hour consumes around 500 KB.
  → Shorter journeys consume less, longer journeys slightly more.
• Battery consumption:
  The average power consumption is 3-4% per hour.

Tip:
Consumption may increase slightly if you use the map view, for example, or if your screen is permanently switched on. You can save battery power by reducing the screen brightness or deactivating GPS when it is not needed, for example.

The MVV app uses your location data (GPS) and your smartphone's motion sensors - but only if you have authorised this.

When is the data collected?

• Data collection begins after you check in.
• It ends after check-out.

What is the data used for?

• To recognise your starting point, intermediate stops, destination and itinerary.
• So that your ticket can be calculated correctly and displayed during checks.

Important:
If you deactivate the GPS function during the journey:

• The journey will end automatically (check-out).
• Your travel authorisation will expire - you will no longer have a valid ticket.

Tip:
Keep GPS activated during the journey so that your ticket remains valid and you don't have any problems with controls.

In order for your journey to be correctly recognised and billed with the MVV app, your mobile phone must be able to determine your location very accurately.

Why is this important?

• There are many stops in the MVV area that are very close to each other.
• The app can only recognise exactly where you are getting on and off if you have a high level of location accuracy.

What does "high accuracy" mean?

• Your mobile phone uses GPS, Wi-Fi and mobile data simultaneously to determine your location as accurately as possible.
• You can activate this in your smartphone settings:
  • Android: Settings → Location → Mode → "High accuracy"
  • iPhone: Settings → Privacy → Location services → MVV app → Activate "When using the app"

What happens if the accuracy is low?

• The app does not recognise your location correctly
• Your journey may be charged incorrectly or the ticket may become invalid.

Tip:
Keep GPS and mobile data switched on during the journey and avoid flight mode.

• Change your mobile phone provider:
  You don't have to do anything. The app will continue to work as usual.
• Change your mobile phone number:
  Change your new number in the MVV app settings.
• Change your smartphone:
  Download the MVV app to your new mobile phone from the App Store. Log in there with your known user data.

Tip:
If you have problems logging in or data is missing, please contact customer service.

Yes, you can change your name or date of birth in the MVV app yourself at any time.

This is how it works:

1. Open the MVV app.
2. Go to the main menu and select "Profile and access data" (MVV ID).
3. There you can view your current data and change it if necessary.

Tip:
If you have problems making changes or are unable to edit a field, please contact customer service.

You can easily delete your MVVswipe account and your personal data yourself:

Here's how to do it in the app:

1. Open the MVV app.
2. Go to the main menu (three dashes top left).
3. Select "Profile and access data".
4. Go to "Change login data".
5. In the "Delete account" tab, enter your password and confirm the deletion.

If this does not work:
Send an email with your deletion request to datenloeschung@mvv-muenchen.de.

Important:

• The deletion only applies to your user account.
• Billing data (incl. name and address) must be stored for up to 10 years for legal reasons.

Please note:
After deletion, you will no longer have access to the app and your saved tickets.
If you have any questions, our customer service team will be happy to help you.

When you use MVVswipe, your personal data is processed and protected in accordance with the applicable data protection laws.

What is stored?

• Name, date of birth, address, e-mail address, mobile phone number if applicable
• Payment data (e.g. credit card, SEPA, PayPal)
• Location data (GPS) for fare calculation and ticket control

Where is the data stored?

• The data is stored in secure data centres in Germany.

How long is the data stored?

• Personal data is only stored for as long as it is required for use and billing or for as long as statutory retention periods apply.
• Billing data must be stored for up to 10 years for legal reasons.

No, the MVV app does not create any movement profiles for you.

Your location data is used:

• In order for the fare to be calculated correctly, the location services (GPS) must be activated on your mobile phone.
• You must check in and out at the start and destination stops.
• Your journey data is stored separately from other data.
• This journey data is only linked to your personal data for billing and the contract.

Important:
Your movements are not permanently tracked and no movement profile is created about you.